Bima Ari Agustian Ritonga, NPM 1901100016 (2023) PUBLIC PERCEPTION OF THE QUALITY OF MOTOR VEHICLE TAX PAYMENT SERVICES. Tugas_ Akhir (Artikel) Almana : Jurnal Manajemen Dan Bisnis, 7 (2). pp. 1-9. ISSN 2655-8327 (Online) / 2579-4892 (Print)
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Abstract
Payment of motorized vehicle tax is an obligation that must be fulfilled by every vehicle owner as a contribution to the country's development. The Samsat Office is a government agency responsible for administering motor vehicle taxes. The Samsat Village Tax Outlet Office has an important role in assisting motorized vehicle owners to fulfill their vehicle tax payment administration as well as an effort to increase tax revenue, especially in the area around the Samsat outlet office. This research was conducted to find out how the public's perception of the quality of service for paying motor vehicle tax at the Samsat Office of the Village Tax Office, so that it can provide recommendations for appropriate improvements to increase public satisfaction and compliance in paying motor vehicle tax. This type of research is descriptive research with qualitative and interpretive data analysis techniques . The number of samples is 100 people who are determined based on the Wibisono formula. From the results of this study it can be seen that the public's perception of the service quality of motorized vehicle tax payments at the Samsat Village Tax Office outlets through the Physical Evidence parameter, the Reliability parameter is Good, the Responsiveness parameter, the Assurance parameter, and the Empathy parameter is Good. It is suggested that the Tax Village Samsat Outlet Office can maintain and improve the quality of its services so that people are more satisfied and more obedient in paying their motorized vehicle taxes. Keywords: Samsat, motor vehicle tax, service quality
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Samsat, Motor Vehicle Tax, Service Quality |
| Subjects: | H Social Sciences > HE Transportation and Communications |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen |
| Depositing User: | Unnamed user with email repository@ulb.ac.id |
| Date Deposited: | 10 Aug 2023 08:58 |
| Last Modified: | 10 Aug 2023 08:58 |
| URI: | http://repository.ulb.ac.id/id/eprint/218 |
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