RANCANG BANGUN SISTEM INFORMASI PENGADUAN PELAYANAN MASYARAKAT BERBASIS WEB DI DESA BANDAR KUMBUL LABUHANBATU

MEGA SILVANA, NPM 2209100077 (2026) RANCANG BANGUN SISTEM INFORMASI PENGADUAN PELAYANAN MASYARAKAT BERBASIS WEB DI DESA BANDAR KUMBUL LABUHANBATU. Skripsi thesis, Universitas Labuhanbatu.

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Abstract

Penelitian ini dilatarbelakangi dari permasalahan pengelolaan pengaduan masyarakat di Desa Bandar Kumbul Labuhanbatu yang masih berjalan secara manual. Masyarakat menyampaikan keluhan melalui laporan langsung, surat tertulis, atau kotak saran. Cara tersebut kurang efektif karena dapat menyebabkan keterlambatan tindak lanjut, kehilangan data, pencatatan yang tidak rapi, dan minimnya informasi mengenai status pengaduan. Penelitian ini dilakukan melalui perancangan dan pembangunan sistem informasi pengaduan berbasis web. Sistem dirancang menggunakan pemodelan UML, yang terdiri atas Use Case Diagram, Activity Diagram, Sequence Diagram, Class Diagram, dan Deployment Diagram. Pengembangan sistem menggunakan PHP, MySQL, XAMPP, Bootstrap, dan Visual Studio Code. Pengujian dilakukan dengan metode Black Box Testing terhadap fitur login, registrasi, pengajuan pengaduan, pemantauan status, verifikasi, pemberian tanggapan, pengelolaan data, cetak laporan, dan logout. Hasil penelitian menunjukkan bahwa sistem informasi pengaduan pelayanan masyarakat berbasis web berhasil dikembangkan sesuai kebutuhan pengguna. Masyarakat dapat mengirim dan memantau pengaduan secara daring. Kepala desa dapat memverifikasi laporan dan memberikan tanggapan. Admin dapat mengelola data pengaduan serta mencetak laporan. Hasil Black Box Testing juga menunjukkan bahwa seluruh fitur utama berjalan sesuai rancangan. Sistem ini dapat mendukung pengelolaan pengaduan masyarakat secara lebih efektif, terstruktur, transparan, dan mudah diakses. Penerapan sistem berbasis web ini juga membantu pemerintah desa dalam mendokumentasikan laporan, mempercepat proses tindak lanjut, serta meningkatkan kualitas pelayanan publik di Desa Bandar Kumbul Labuhanbatu. Kata Kunci: Sistem Informasi, Pengaduan Masyarakat, Berbasis Web, Black Box Testing ============================================================================================ This research was motivated by the issue of public complaint management in Bandar Kumbul Village, Labuhanbatu, which is still carried out manually. Residents submit complaints through direct reports, written letters, or suggestion boxes. This method is less effective because it can cause delays in follow-up actions, data loss, disorganized records, and limited information about complaint status. This research was conducted by designing and developing a web-based public complaint information system. The system was designed using UML modeling, consisting of Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Class Diagrams, and Deployment Diagrams. The system was developed using PHP, MySQL, XAMPP, Bootstrap, and Visual Studio Code. Testing was carried out using the Black Box Testing method on the login, registration, complaint submission, status monitoring, verification, response, data management, report printing, and logout features. The results show that the web-based public service complaint information system was successfully developed according to user needs. Residents can submit and monitor complaints online. The village head can verify reports and provide responses. The admin can manage complaint data and print reports. The Black Box Testing results also show that all main features function properly according to the system design. This system can support public complaint management in a more effective, structured, transparent, and accessible way. The implementation of this web-based system also helps the village government document reports, speed up follow-up processes, and improve the quality of public services in Bandar Kumbul Village, Labuhanbatu. Keywords: Information System, Public Complaint, Web-Based, Black Box Testing

Item Type:	Thesis (Skripsi)
Uncontrolled Keywords:	Sistem Informasi, Pengaduan Masyarakat, Berbasis Web, Black Box Testing==============Information System, Public Complaint, Web-Based, Black Box Testing
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science Q Science > QA Mathematics > QA76 Computer software Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4450 Databases
Divisions:	Fakultas Sains Dan Teknologi > Sistem Informasi
Depositing User:	Unnamed user with email repository@ulb.ac.id
Date Deposited:	20 Jul 2026 09:23
Last Modified:	20 Jul 2026 09:23
URI:	http://repository.ulb.ac.id/id/eprint/2596

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