ANALISIS KUALITAS SISTEM, INFORMASI, DAN LAYANAN TERHADAP KEPUASAN PENGGUNA GAME HONOR OF KINGS MENGGUNAKAN METODE DELONE DAN MCLEAN

ANISAH RAHMA RAMBE, NPM 2209100015 (2026) ANALISIS KUALITAS SISTEM, INFORMASI, DAN LAYANAN TERHADAP KEPUASAN PENGGUNA GAME HONOR OF KINGS MENGGUNAKAN METODE DELONE DAN MCLEAN. Skripsi thesis, Universitas Labuhanbatu.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas sistem, kualitas informasi, dan kualitas layanan terhadap kepuasan pengguna game Honor of Kings menggunakan metode DeLone dan McLean. Penelitian ini dilatarbelakangi oleh pentingnya kualitas sistem, informasi, dan layanan dalam memberikan pengalaman bermain yang nyaman serta meningkatkan kepuasan pengguna game online. Penelitian menggunakan metode kuantitatif dengan pendekatan asosiatif. Data penelitian diperoleh melalui penyebaran kuesioner secara daring kepada pengguna Honor of Kings di Indonesia. Jumlah responden yang digunakan dalam penelitian ini sebanyak 154 responden. Data yang diperoleh kemudian dianalisis menggunakan IBM SPSS dengan analisis deskriptif, uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linear berganda, uji t, dan uji F. Hasil penelitian menunjukkan bahwa kualitas sistem berpengaruh positif dan signifikan terhadap kepuasan pengguna. Kualitas informasi tidak berpengaruh positif dan signifikan terhadap kepuasan pengguna, sedangkan kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pengguna. Secara simultan, kualitas sistem, kualitas informasi, dan kualitas layanan berpengaruh signifikan terhadap kepuasan pengguna Honor of Kings. Hasil penelitian juga menunjukkan bahwa model DeLone dan McLean dapat digunakan untuk menganalisis keberhasilan sistem informasi pada game online, khususnya dalam mengidentifikasi faktor-faktor yang memengaruhi kepuasan pengguna. Penelitian ini diharapkan dapat menjadi bahan masukan bagi pengembang dalam meningkatkan kualitas sistem, informasi, dan layanan guna mempertahankan serta meningkatkan kepuasan pengguna. Kata Kunci: Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Kepuasan Pengguna, Honor of Kings, DeLone dan McLean ================================================================================================ This study aims to analyze the influence of system quality, information quality, and service quality on user satisfaction of the Honor of Kings game using the DeLone and McLean model. This research was motivated by the importance of system quality, information, and services in providing a comfortable gaming experience and increasing user satisfaction. This study employed a quantitative research method with an associative approach. The data were collected through an online questionnaire distributed to Honor of Kings users in Indonesia. A total of 154 respondents participated in this study. The collected data were analyzed using IBM SPSS through descriptive analysis, validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-test, and F-test. The results showed that system quality had a positive and significant effect on user satisfaction. Information quality did not have a positive and significant effect on user satisfaction, while service quality had a positive and significant effect on user satisfaction. Simultaneously, system quality, information quality, and service quality had a significant effect on Honor of Kings user satisfaction. The findings also indicate that the DeLone and McLean model can be used to analyze information system success in online games, particularly in identifying factors that influence user satisfaction. This research is expected to provide input for game developers to improve system quality, information quality, and service quality in order to maintain and increase user satisfaction. Keywords: System Quality, Information Quality, Service Quality, User Satisfaction, Honor of Kings, DeLone and McLean

Item Type: Thesis (Skripsi)
Uncontrolled Keywords: Kualitas Sistem, Kualitas Informasi, Kualitas Layanan, Kepuasan Pengguna, Honor of Kings, DeLone dan McLean===============System Quality, Information Quality, Service Quality, User Satisfaction, Honor of Kings, DeLone and McLean
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
T Technology > T Technology (General)
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4050 Electronic information resources
Z Bibliography. Library Science. Information Resources > ZA Information resources > ZA4450 Databases
Divisions: Fakultas Sains Dan Teknologi > Sistem Informasi
Depositing User: Unnamed user with email repository@ulb.ac.id
Date Deposited: 04 Sep 2026 04:19
Last Modified: 04 Sep 2026 04:19
URI: http://repository.ulb.ac.id/id/eprint/2754

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