THE INFLUENCE OF FACILITIES, QUALITY OF INFORMATION AND SERVICES ON TELKOMSEL CUSTOMER SATISFACTION

Tahan Marusaha Nababan, NPM 1901100226 (2023) THE INFLUENCE OF FACILITIES, QUALITY OF INFORMATION AND SERVICES ON TELKOMSEL CUSTOMER SATISFACTION. Tugas_Akhir (Artikel) Almana : Jurnal Manajemen dan Bisnis, 7 (2). pp. 1-9. ISSN 2655-8327 (Online) / 2655-8327 (Print)

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Abstract

This study aims to determine the effect of facilities, information quality and service quality on Telkomsel customer satisfaction. This study uses quantitative methods using questionnaires and interviews. In this study, the sample used was 87 people. The results showed that for the facility variable (X1), the tcount value was 3.319 with a significance level of 0.003. When compared with the ttable value, then tcount (3.319) > ttable 1.664) and a significance level of of 0.003 <0.05. This means that partially facilities affect customer satisfaction. Thus means the hypothesis can be accepted. . For the information quality variable (X2), the tcount value is 4.208 and a significance level of 0.000. When compared with the ttable value, then tcount (4.208) > ttable (1.664) and a significance level of 0.000 <0.05. This means that partially the quality of information affects customer satisfaction, thus meaning the hypothesis can be accepted. For the service quality variable (X3), the tcount value is 5.874 and a significance level of 0.000. When compared with the ttable value, then tcount (5.874) > ttable (1.664) and a significance level of 0.000 <0.05. This means that partially service quality affects customer satisfaction. Thus means the hypothesis can be accepted. Keywords: Facilities, Information Quality, Service Quality, Customer Satisfactio

Item Type: Article
Uncontrolled Keywords: Facilities, Information Quality, Service Quality, Customer Satisfactio
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions: Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User: Unnamed user with email repository@ulb.ac.id
Date Deposited: 29 Jul 2023 07:39
Last Modified: 29 Jul 2023 07:39
URI: http://repository.ulb.ac.id/id/eprint/200

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