PERAN MEDIASI KEPUASAN KERJA DALAM HUBUNGAN ANTARA KEPEMIMPINAN, KOMUNIKASI, KEMAMPUAN KERJA TERHADAP KINERJA PEGAWAI BANK MANDIRI CABANG RANTAUPRAPAT

NURUL AZMI, NPM 2211100014 (2023) PERAN MEDIASI KEPUASAN KERJA DALAM HUBUNGAN ANTARA KEPEMIMPINAN, KOMUNIKASI, KEMAMPUAN KERJA TERHADAP KINERJA PEGAWAI BANK MANDIRI CABANG RANTAUPRAPAT. Masters thesis, Universitas Labuhanbatu.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan, komunikasi, dan kemampuan kerja terhadap kinerja pegawai, serta menguji peran mediasi kepuasan kerja dalam hubungan tersebut pada pegawai Bank Mandiri Cabang Rantauprapat. Penelitian menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian adalah seluruh pegawai Bank Mandiri Cabang Rantauprapat, dengan teknik pengambilan sampel menggunakan sampel jenuh sehingga seluruh anggota populasi dijadikan responden. Pengumpulan data dilakukan melalui penyebaran kuesioner yang disusun berdasarkan indikator masing-masing variabel. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa kepemimpinan, komunikasi, dan kemampuan kerja berpengaruh positif dan signifikan terhadap kepuasan kerja. Selain itu, kepemimpinan, komunikasi, kemampuan kerja, dan kepuasan kerja juga berpengaruh positif dan signifikan terhadap kinerja pegawai. Pengujian efek mediasi menunjukkan bahwa kepuasan kerja mampu memediasi hubungan antara kepemimpinan, komunikasi, dan kemampuan kerja terhadap kinerja pegawai. Temuan ini mengindikasikan bahwa peningkatan kualitas kepemimpinan, efektivitas komunikasi, dan kemampuan kerja pegawai dapat meningkatkan kepuasan kerja yang pada akhirnya berdampak pada peningkatan kinerja pegawai. Oleh karena itu, manajemen Bank Mandiri Cabang Rantauprapat perlu memperhatikan faktor-faktor tersebut sebagai upaya untuk meningkatkan produktivitas dan pencapaian tujuan organisasi. Kata Kunci: Kepemimpinan, Komunikasi, Kemampuan Kerja, Kepuasan Kerja, Kinerja Pegawai, Mediasi ==================================================================================================== This study aims to analyze the influence of leadership, communication, and work ability on employee performance and examine the mediating role of job satisfaction in this relationship among employees of Bank Mandiri Rantauprapat Branch. The study employed a quantitative approach with a survey method. The study population comprised all employees of Bank Mandiri Rantauprapat Branch, using a saturated sampling technique, ensuring that all members of the population were included as respondents. Data collection was conducted through questionnaires structured based on the indicators of each variable. Data analysis was performed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results indicate that leadership, communication, and work ability have a positive and significant effect on job satisfaction. Furthermore, leadership, communication, work ability, and job satisfaction also have a positive and significant effect on employee performance. Testing for the mediation effect indicates that job satisfaction mediates the relationship between leadership, communication, and work ability on employee performance. These findings indicate that improving leadership quality, communication effectiveness, and employee work ability can enhance job satisfaction, ultimately impacting employee performance. Therefore, the management of Bank Mandiri Rantauprapat Branch needs to consider these factors in an effort to increase productivity and achieve organizational goals. Keywords: Leadership, Communication, Work Ability, Job Satisfaction, Employee Performance, Mediation

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Kepemimpinan, Komunikasi, Kemampuan Kerja, Kepuasan Kerja, Kinerja Pegawai, Mediasi================Leadership, Communication, Work Ability, Job Satisfaction, Employee Performance, Mediation
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HM Sociology
Divisions:	Fakultas Ekonomi dan Bisnis > Manajemen
Depositing User:	Unnamed user with email repository@ulb.ac.id
Date Deposited:	11 Aug 2026 07:56
Last Modified:	11 Aug 2026 07:56
URI:	http://repository.ulb.ac.id/id/eprint/2654

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